Facility Management - SLA

For the last five years, Michlol has instituted an internationally recognized Service Level Agreement (SLA) method. Michlol's SLA meets stringent global standards, and serves as a model in implementing these same standards into Israeli companies and work practices. SLA aims at providing the best and most comprehensive solutions to an organization's maintenance needs. Michlol's offers an innovative services package, the first of its kind in Israel, setting new standards in management, operations, and maintenance.

Michlol's SLA facility management includes:

• Wide range of management and operations solutions with quick response times and comparable pricing - all under one roof!
• Regular update meetings with customers and periodic surveys and tours; customers receive risk surveys, room surveys - and more.
• Recruiting support - assistance in filling a range of positions, including managers for operation, administration, maintenance, electricians, air conditioning technicians, and vehicle officers.
• Negotiation management - monitoring and control, working together with architects, engineers, key professionals, suppliers and subcontractors.
• Maintenance plans - developing and implementing annual maintenance plans, including preparation of budgets and timetables.
• Ongoing management - operations and maintenance of electro-mechanical systems, constructing and operating car wash stations, and establishing and maintaining recycling areas.
• Close cooperation with local authorities - Magen David Adom (emergency medical services), fire department, Israel Electric Corporation, IDF Home Front Command, Ministry of Environmental Protection, Council for a Beautiful Israel, and Israel Ministry of Industry, Labor and Trade.
• On-going activities and cooperation with property owners and real estate companies.
• Initiation of various partnerships between Michlol's customers - joint workshops, conferences, emergency site relocation, shared purchasing power, and knowledge sharing – all towards improving the work environment and the quality of the workplace.